Yes! You can add one-time products to an upcoming subscription order by logging into your subscription account and selecting the subscription you wish to edit. When editing a subscription, you'll be able to select from a list of products on which items you'd like to add to your next order. All edits to your next subscription order must be made 3 business days prior to your next charge date.
You can edit your shipping and billing information in your subscription account. Any changes to your shipping or billing information must be made 3 business days prior to your next charge date.
Depending on the frequency you've selected, your card will be charged as soon as your product is ready to ship either 30, 60, 90 days after you've purchased the subscription. You'll receive an email notification 8 days before we ship out your next order, so you can update your preferences if desired. You can also edit your next shipment date by logging into your subscription account.
Yes, our subscription products will follow the same returns process as our one-time orders. To learn more about our returns process, click here. Returning a susbcription order won't cancel your subscription. If you wish to cancel, you'll need to do so by navigating to your subscription account.
All subscription products will automatically apply a 10% discount at both the initial point of purchase and for every follow up shipment. If you would like to apply a discount code at checkout to an order that includes one-time products, the discount will only be applied to the non-subscription items in your cart.
While we do our best to keep every product in stock, there may be instances where we run out of inventory. In these cases, we'll notify you ahead of time to let you know that your upcoming delivery is on hold. You will not be charged until we are ready to ship your product.
You can cancel your subscription at any time before your next order ships, as follows: By reaching out to customer support via chat/email/telephone; OR By accessing your subscription account on the Ina Labs website and canceling in your account.